Customer Testimonials

Kellie

I would rate NWT customer service very highly. They are always available to help, whether that is on email or at the end of the phone. They offer us a great service, and will always do their best to help us with any quote/route we request. We also get a response back within a reasonable amount of time, whether it is a rate request, or an issue on site with one of the collections, they are always quick to respond and do their best to get answers back to us as quick as possible to solve any issues that may have arisen. I would most definitely recommend NWT. They were recommended to us by one of our previous sales managers, and I am glad they did so. We use NWT for the majority of all our UK to UK haulage. And are always willing to go the extra mile to help us in any situation, even if it is not something they would usually deal with, for example, our need for the occasional walking floor. To be completely honest, there is nothing that comes to mind that we would want changed or improved. We have always had a good level of communication with NWT, and quick to advise us if there are any issues. They respond to all our rate requests, and are willing to work with us on certain rates, if we find them too high for the job we have. I think we have a great working relationship with NWT, and I hope we can continue with the same level over the next few years!

Danny

The customer service I have received has always been great. Whatever the issue they have always been able to sort for me. I always get an answer within an hour. Not only would I recommend NWT Solutions, I have recommended NWT Solutions. There is nothing I feel they need to improve or change. Very friendly staff and brilliant service we will not use any other transport company.

Mike

We all always receive a good level of service and communication is fantastic. All requests are dealt with within a satisfactory period of time.

Northwest Transport Solutions are a very important part of our daily Distribution Operation. With the amount of orders we have both Leah and Hannah are always happy to help relieve the pressure and cover our loads without fail.

Jodie

NWT customer Service level for our depot is 10 out of 10 very friendly and efficient. They always come back to me respond straight away whether that be for a rate, order or issue they are always on the ball. We would definitely recommend NWT and have done so if any of our customers ask who we use.