I would rate NWT customer service very highly. They are always available to help, whether that is on email or at the end of the phone. They offer us a great service, and will always do their best to help us with any quote/route we request. We also get a response back within a reasonable amount of time, whether it is a rate request, or an issue on site with one of the collections, they are always quick to respond and do their best to get answers back to us as quick as possible to solve any issues that may have arisen. I would most definitely recommend NWT. They were recommended to us by one of our previous sales managers, and I am glad they did so. We use NWT for the majority of all our UK to UK haulage. And are always willing to go the extra mile to help us in any situation, even if it is not something they would usually deal with, for example, our need for the occasional walking floor. To be completely honest, there is nothing that comes to mind that we would want changed or improved. We have always had a good level of communication with NWT, and quick to advise us if there are any issues. They respond to all our rate requests, and are willing to work with us on certain rates, if we find them too high for the job we have. I think we have a great working relationship with NWT, and I hope we can continue with the same level over the next few years!